Email, Remote or OnSite Support

Network issues

Sometimes we have to schedule work on the servers for upgrades or software patches. 99% of the time this does not affect you, but occasionally we have to reboot a server during working hours. If this happens you will always be notified in the Network Status section of this website. Please check this website for server status messages first before making any support enquiries.

Specific issues

We are often asked the same questions over and again. The answers, where available, will be provided here. Just look  underneath Support on the left to see if your question is answered, or use the search box above the menu to search for the topic.

General support

For general support enquiries please email support@softflare.com. Please note that unless you have a support contract with Softflare and you still decide to telephone for technical advice you may be charged and invoiced for the call.

Remote support

As experienced desktop support engineers, we are happy to provide assistance to help you resolve your comptre woes. The only thing you must have is a broadband connection. We offer remote support on a time-used basis, minimum charge one hour. Prices are shown below. Existing Softflare customers will be invoiced for this service. New customers will be asked to pay in advance by credit card.

Support charges

On-site: please contact AAH Computers, our I.T. sister company
Telephone/Remote: £45/hr.
Minimum charge: 1hr.

*all charges are ex VAT