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Activating Filters in Webmail

In order to make sure email filters are activated in your Softflare Webmail account, first log into your Webmail account. In the menu bar click the button called Options:

In the Options screen, click Filters:

Place a check in all of the four boxes that are displayed and click Save Options:

You will get an alert that your settings have been saved. They will take effect immediately:

This means that, as soon as you have any filter rules set up:

  • The rule(s) will be applied when you log into Webmail
  • The rule(s) will be applied when you display your Inbox
  • The rule(s) will be applied to any of your mailboxes
  • The filters icon will be displayed in the menubar

When you next log into your Webmail Inbox and you have received emails that match your filter rules, an Alert will be displayed telling you what action was taken:

If you want to see the messages that were, for example, deleted from your Blacklist, then go back into your Filter rules and ensure you select them to be moved to your Trash folder rather than deleted. As you can see from this image, you will be alerted what activity was taken:

To set this up, in Options > Filters, click the circle next to Move message to folder, select Trash from the droplist, and click Save:


  • your Filters will NOT be activated until you have checked the boxes in Filter Settings
  • your Filters will ONLY work inside Webmail - if you do not use Webmail you will have to apply filters using your preferred email client’s filtering system

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