Let us help you NOW with your Windows problems
Please download and save the following application to your desktop:
Once you have saved it (itís just 2.5Mb), double click on the application icon and let it run. You may have to tell Windows to allow it to run and/or access your firewall - please do so. Once you have done so you will be presented with a window like this:
Your Softflare engineer will ask you for the two numbers shown in your TeamViewer dialog window (example shown above):
Please give them to him. From that point on the engnineer will, with your permission, take control of your computer and help you to solve your computer problems.
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